Frequently Asked Questions
Is It Safe for All Breeds and Coat Types?
Absolutely! The Furry Friends Paw Buddy is designed for dogs of all breeds and sizes. Its gentle trimming head works safely on short, medium, and long coats without pulling or irritation - making it ideal for everything from tiny toy breeds to big, fluffy pals.
How Often Should I Use It?
You can use the Furry Friends Paw Groomer as often as needed to keep your dog’s paws tidy and comfortable. Most pet parents use it every 1–2 weeks to prevent overgrown fur between the pads and maintain a clean, healthy look.
How much does shipping cost?
Shipping is free on all orders to Australia.
Can I Use It on a Wet Coat?
It’s best to use the Furry Friends Paw Groomer on a clean, dry coat. This allows the trimmer to glide smoothly through the fur and deliver the most precise results. For wet grooming, simply towel-dry your pup first for safe, effective trimming.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can i contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at furryfriends.teamsco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.